Términos y condiciones

General conditions of sale

These general conditions of sale govern the purchase of products and services carried out remotely via the Internet on the site www.luzsportwear.com Before sending the order, the customer is required to carefully read these General Conditions, made available to him on the aforementioned site to allow reading, memorization and archiving.

Art. 1 | Definitions

Unless otherwise provided in the Contract, the following terms and expressions shall have the meaning indicated below:

L.C.L S.r.l. via Matteo Bianchin, 76 36060 Romano d’Ezzelino (VI), VAT number 04506100249 e-mail info@luzsportwear.it
“Site” or “Website”: the site reachable at the URLs www.luzsportwear.com and www.luzsportwear.com all owned by L.C.L S.r.l.
“Customer”: the natural person who concludes the contract for the purchase of one or more Products.
“Consumer” or “Consumer Customer”: the Customer (natural person) who acts for purposes other than his/her entrepreneurial, commercial, artisanal or professional activity.
“Professional” or “Professional Customer”: the Customer (natural or legal person) who acts in the exercise of his/her entrepreneurial, commercial, artisanal or professional activity, or his/her intermediary. If the Customer intends to conclude the contract for the sale of Products by L.C.L S.r.l. operating as a Professional, he/she may contact the company by sending an email to info@luzsportwear.it
“Parties”: L.C.L S.r.l. and the Customer.
“Product”: each product made available for purchase via an electronic catalogue made available on the Site, such as, by way of example and not limited to, activewear sportswear
“Working days” and “working hours”: from Monday to Friday, excluding national holidays, with working hours from 9:00 to 13:00 and from 14:00 to 17:00.
“General conditions”: these General Conditions of Sale, which regulate the relationship between L.C.L S.r.l. and consumer Customers.
“Contract”: is made up of these General Conditions and the Order Confirmation. In the event of a discrepancy between the General Conditions and the Order Confirmation, the Order Confirmation will prevail.

Art. 2 | Parties to the contract

1. The parties to the contract are L.C.L S.r.l. and the Consumer Customer, whose personal data are indicated in the Order Confirmation sent by L.C.L S.r.l.: this constitutes an integral part of the Purchase Contract. The data of L.C.L S.r.l. are indicated in art. 1, paragraph 1, letter a, of these General Conditions.

2. The contract stipulated between L.C.L S.r.l. and the Consumer Customer is subject, among other things, to the specific legislation set out in section II (“Pre-contractual information for the consumer and right of withdrawal in distance contracts and contracts negotiated away from business premises”), articles 49 to 59, as well as sections III (“Other consumer rights”), articles 60 to 65, and IV (“General Provisions”), articles 66 to 67, of Legislative Decree no. 206 of 6 September 2005 (“Consumer Code”).

3. Users under 18 years of age may use www.luzsportwear.com and www.luzsportwear.com only with the involvement of a parent or guardian, as when purchasing on the site, in fact, you declare that you are of age and have read our conditions of use and sale. It follows that purchases on www.luzsportwear.com and www.luzsportwear.com are authorized only if the customer is 18 years of age or older.

Art. 3 | Subject of the contract

1. These General Conditions of Sale for Consumer Customers (“General Conditions”) govern the purchase, made by Consumer Customers, of the products in the electronic catalog made available on the websites www.luzsportwear.com and www.luzsportwear.com (“Site”).

2. These General Conditions apply to all purchases referred to in paragraph 1 made starting from 15 July 2024.

Art. 4 | Purchase procedure and conclusion of the Contract

1. The Customer can purchase one or more Products present in the electronic catalog of the Site (illustrated and described in the relevant information sheets) by inserting them in the “cart” and respecting the technical access procedures referred to on the Site itself.

2. The publication of the Products indicated on the Site constitutes an invitation to the Customer to formulate a contractual purchase proposal to L.C.L S.r.l. Before actually sending the order, the Customer is shown a page that summarizes, among other things, the selected Products, their price and any delivery costs. The General Conditions and the privacy policy can be viewed, saved and printed before sending the order.

3. The order sent by the Customer has the value of a contractual proposal and, by sending such order, the Customer acknowledges having complete knowledge and full acceptance of these General Conditions. The Customer is invited to print and keep the order summary, shown after sending the order via the Site. The “notes” field, if present in the electronic order form, can be used by the Customer only to enter any operational instructions (e.g., name on the intercom) and will not bind any Party to the Contract in any way, nor can it contain derogations from these General Conditions or in any case from the contractual ones.

4. L.C.L S.r.l. has the right to accept or not, at its own discretion, the order sent by the Customer, without the latter being able to advance any claims or rights of any kind, for any reason, in the event of non-acceptance of the order itself. Any acceptance of the Customer’s proposal is confirmed by L.C.L S.r.l. by means of an order confirmation email to the email address communicated by the Customer. The Purchase Agreement stipulated between L.C.L S.r.l. and the Customer is deemed to be concluded with the sending of the order confirmation to the Customer, without prejudice to the verification referred to in paragraph 5.

5. The Customer acknowledges that the order confirmation referred to in the preceding paragraph is sent following an automated check; if, at the time of packaging and shipping of the Products, L.C.L S.r.l. should find any errors in the catalogue or in the order relating to the price and/or characteristics and/or availability of a Product, it will promptly notify the Customer in order to agree on the modification or cancellation of the order.

6. The Customer, as a consumer, may exercise the right of withdrawal in accordance with the terms and conditions of the law, in relation to which reference is made to articles 19 (“Right of withdrawal”) 20 (“Effects of Withdrawal”) and 21 (“Cases of exclusion of the right of withdrawal”) of these General Conditions.

7. The Customer acknowledges that certain products on the site may: be packaged and/or personalised in his/her favour; risk deterioration; not be suitable for return for reasons of hygiene or related to health protection, if sealed and opened after delivery; by their nature, be mixed inseparably with other goods, after delivery. Therefore, certain rights to which the same is entitled, even in the capacity of Consumer, could be limited (such as, by way of example and not limited to, in compliance with the provisions of art. 21 “Cases of exclusion of the right of withdrawal”).

Art. 5 | Description and visual representation of the goods

1. The visual representation of the products on the Site normally corresponds to the photographic image of the products themselves and/or their packaging. Possible differences in color are to be considered normal between the photo and the original and are due to the difference in the screen with which the product is viewed. Always check the name of the color written.

Art. 6 | Availability of Products

1. The Customer can only purchase the goods present in the catalog published on the Site and in the quantities indicated therein. The prices and availability of the products, as reported on the Site, are subject to change at any time and without notice.

2. The products available for shipping are highlighted on the Site. The Customer acknowledges that, due to the possible simultaneous access to the Site by multiple users and the time elapsed between loading the web page and adding the product to the cart, the actual availability of individual Products may vary significantly during the same day compared to the indications on the Site. When the order proposal is sent by the Customer, the Site’s computer system checks the actual availability of the Products purchased and notifies the Customer of any subsequent unavailability of one or more Products before the Customer makes the payment. L.C.L S.r.l. undertakes to fulfill its obligations promptly and in any case in the manner and terms set out in art. 15 of these General Conditions; if the delivery times of the ordered product are delayed compared to those indicated on the Site before the order, L.C.L S.r.l. undertakes to promptly notify the Customer via an email to the address indicated by the Customer when purchasing the products. If it is not possible, for any reason, to proceed with the delivery of the products purchased in compliance with art. 15 of these General Conditions, L.C.L S.r.l. reserves the right to inform the Customer of the cancellation of the order.

Art. 7 | Payments

1. Payments in execution of the Purchase Agreement may be made by credit card or PayPal. The Customer is required to choose, at the time of conclusion of the Purchase Agreement, the chosen payment method.

2. For purchases from abroad, the accepted payments are PayPal and credit card.

Art. 8 | Payment by credit card or PayPal

1. If the Customer proceeds to purchase the products with payment by credit card or PayPal, the information relating to the buyer’s credit card will be transmitted and managed by a third party (“Intermediary”), via a secure connection directly to the website of the Intermediary that manages the transaction. The accepted circuits are indicated on the Site before sending the order.

2. The payment procedure by credit card takes place using a secure connection, in which the Customer will find the indication of the order amount and must indicate the type, number and expiration date of the credit card. Additional data or security codes may be requested in some cases by the Intermediary (such as, by way of example and not limited to, for the Master Card Secure Code and Verified by Visa security services). A telephone number where the Customer can be contacted is always required.

3. In order to protect the customer’s security to the maximum degree, L.C.L S.r.l. never becomes aware of the credit card number, which is received only by the banking institutions that must provide authorization. L.C.L S.r.l. is only informed of the outcome of the transaction. In other words, no credit card data is transcribed on the documents relating to the order and/or stored by L.C.L S.r.l. .

Art. 9 | Failure to collect the goods

In the event of failure to collect the goods (for any reason or reasons), or in the event of impossibility to deliver the ordered product, causes attributable to the customer, the company L.C.L S.r.l. may request reimbursement of any expenses incurred, based on the purchase order placed by the customer. If the company L.C.L S.r.l. requests reimbursement of expenses incurred by the customer, the customer may request that such expenses be duly documented by the company L.C.L S.r.l. The courier will not be called before delivery.

Shipping

Art. 10 | Prices and delivery costs

1. The Customer will pay L.C.L S.r.l. the price indicated on the order confirmation page. All Product prices are indicated on the Site and are inclusive of VAT only. In the event that a Product is discounted, the original or ordinary price and the final price are indicated.

2. Shipping costs are currently free if the delivery address is located in Italy.

Shipping costs for orders in Europe: the shipping costs contribution will be calculated automatically during checkout once the destination country has been entered
Customs taxes, where required, are excluded and are always the responsibility of the Customer.
Shipping costs for orders outside Europe: request a personalized quote by email at info@luzsportwear.it

4. The amount of delivery costs, where applicable, is indicated on the order summary page shown to the Customer before sending the order.

Art. 11 | Transport documents and invoicing

1. For each Purchase Agreement completed through the Site, L.C.L S.r.l. will issue an order summary regarding the products that will be shipped.

2. The information provided by the Customer at the time of ordering will be used for the possible issuance of the invoice. The Customer assumes all responsibility for the correctness of the aforementioned information.

3. The customer who wants the invoice must make an explicit request by email to info@luzsportwear.it before placing the order.

No changes to the invoice will be possible after it has been issued.

4. Invoices will not be issued for orders already delivered and/or already shipped.

5. In the event of an invoice request, 10 euros will be added for storage, management and order preparation costs that will be paid by bank transfer

Art. 12 | Delivery of products

1. All deliveries of products will be at the risk of L.C.L S.r.l. until the Customer or a third party designated by him physically takes possession of them.

2. The delivery terms indicated on the Site are given for information purposes only. L.C.L S.r.l. undertakes to deliver the products to the consumer within 30 (thirty) days from the date of conclusion of the contract. No liability, for any reason, can be attributed by the Customer to L.C.L S.r.l. if the products are not delivered according to the terms indicated on the Site.

3. Unless otherwise communicated to the Customer by L.C.L S.r.l., delivery of the products is intended to be at street level.

4. In order to deliver the products ordered, the presence of the Customer or his representative is required at the place indicated by the Customer, who will therefore accept the package on his behalf. The courier’s delivery times are usually between 8:30 and 19:00. In the event of the Customer (or his representative) being absent, the courier will leave a notice with instructions to agree on a different delivery date.

5. If the delivery does not take place due to a cause attributable to the Customer (for example, due to his absence and/or his failure to contact the courier pursuant to paragraph 3), the latter is required to pay the shipping costs incurred by L.C.L S.r.l.

Art. 13 | Verification operations upon delivery of the products

1. Upon delivery of the products by the forwarder appointed by L.C.L S.r.l., the Customer is required to check that the number of packages delivered corresponds to that indicated in the transport document on the packaging and that the packaging itself is intact, not damaged or in any way altered, including the sealing materials, checking with particular care for any signs that indicate breakage of the goods sent.

2. Under penalty of forfeiture, any damage to the packaging and/or products and/or the lack of correspondence in the number of packages and/or indications must be immediately contested by the Customer, who must declare, in writing, to the person in charge of delivery of the products, that they are accepted “subject to inspection” or reporting that they are “damaged”: in the absence of this, no complaint will be accepted. The Customer also undertakes to promptly report, and in any case no later than 24 hours after the date of delivery, to L.C.L S.r.l. (by email or registered letter with acknowledgement of receipt to the address indicated in art. 1 of these General Conditions) any and all problems relating to the integrity, correspondence and/or completeness of the products received, under penalty of forfeiture.

Art. 14 | Force majeure and acts of third parties

1. L.C.L S.r.l. is not liable for cases of force majeure, unavailability of means of transport, acts of third parties, unforeseeable or unavoidable events that cause a delay in deliveries and/or make deliveries difficult or impossible or cause a significant increase in the cost of delivery to be borne by L.C.L S.r.l.

2. In the cases referred to in the previous paragraph, L.C.L S.r.l. has the right to split, postpone or cancel, in whole or in part, the expected delivery or to terminate the Purchase Agreement. In such cases, L.C.L S.r.l. undertakes to provide timely and adequate communication of its decisions to the email address indicated by the Customer, who has, in this case, the right to a refund of any price already paid, excluding any further claim, for any reason, against L.C.L S.r.l. In this sense, the Customer explicitly waives any claim, even for mere reimbursement and/or compensation, against L.C.L S.r.l.

Art. 15 | Custody and storage of products

1. L.C.L S.r.l. is not liable for cases of force majeure, unavailability of means of transport, acts of third parties, unforeseeable or unavoidable events that cause a delay in deliveries and/or make deliveries difficult or impossible or cause a significant increase in the cost of delivery to be borne by L.C.L S.r.l.

2. The products sold by L.C.L S.r.l. must be kept and stored by the Customer using the precautions and measures necessary for this purpose and related to the nature of the products themselves.

3. Negligence and/or inexperience in the storage of each product may damage it and compromise its quality. L.C.L S.r.l. is not liable for any damage to the products sold resulting from erroneous and/or incorrect storage of the same, with express forfeiture of any guarantee relating to them.

Art. 16 | Legal guarantee

1. The Consumer customer enjoys the Legal guarantee equal to 24 months from delivery of the products for any lack of conformity in accordance with the applicable law. The lack of conformity of the products can be communicated to L.C.L S.r.l. by contacting customer service. In the event of a lack of conformity, the customer has the right to request the repair or replacement of the product unless such remedies are not possible or are excessively onerous. In these latter cases the customer will be entitled to a price reduction.

Art. 17 | Additional legal guarantee for the Consumer Customer

1. In addition to the guarantee provided for defects of the item sold in accordance with the provisions in force, L.C.L S.r.l. is responsible towards Consumer Customers, pursuant to articles 130 and 132 of Legislative Decree 206/2005, for any lack of conformity of the products existing at the time of delivery. The lack of conformity is considered to exist if: (i) the product is not suitable for the use for which goods of the same type are normally used; or does not conform to the description or does not possess the qualities indicated in the sample or model possibly shown by L.C.L S.r.l.; or does not offer the usual qualities and performances of a good of the same type that the Consumer can legitimately expect or is not suitable for the particular use desired by the Consumer if brought to the attention of the seller at the time of purchase and accepted by L.C.L S.r.l..

2. L.C.L S.r.l. will make every diligent effort to replace at its own expense, with other products of the same quality and title available in its warehouses, those Products delivered that are damaged or defective, provided that they have been returned by the Customer in the original packaging (complete with all the parts that compose it). If replacement with the same product is not possible, L.C.L S.r.l. will refund the Customer the amount paid for the defective product, excluding any further liability of L.C.L S.r.l., for any reason.

3. The cases of exclusion and limitation of the guarantee are explained in art. 21 (“Exclusions and limitations of the guarantee”).

Art. 18 | Exclusions and limitations of the guarantee

1. The shipping costs for sending by the Customer to L.C.L S.r.l. for assistance will be entirely borne by the Customer, while those relating to the return will be entirely borne by L.C.L S.r.l. .

2. The guarantee referred to in art. 19 (“Legal Guarantee”) and 20 (“Additional Legal Guarantee for the Consumer Customer”) is excluded if the Customer has damaged the Products through his own wilful or negligent conduct, or in any case if, through his negligence and/or carelessness and/or for other reasons not attributable to L.C.L S.r.l., he has damaged and/or made the Products defective, and/or exposed them to natural events and/or used them improperly and/or without following the technical instructions indicated in any manuals, and/or carried out and/or had carried out by personnel not authorised by L.C.L S.r.l. repairs, interventions or tampering, and/or omitted the necessary maintenance, and/or stored them incorrectly. The warranty is also excluded if the defects and/or faults and/or malfunctions arise from a use of the Products other than that referred to in the Contract and/or for which they were designed and manufactured, or in cases of normal wear and tear or deterioration of consumable parts.

3. If L.C.L S.r.l. finds that any faults or defects in one or more of the Customer’s Products are attributable, directly or indirectly, to the Customer himself, the latter will be required to pay the costs of verification incurred for this purpose, as well as, in derogation of paragraph 1 of this article, the out-of-pocket expenses for the relative return.

Art. 19 | Right of withdrawal and methods of returning products

IT IS POSSIBLE TO MAKE A TOTAL OR PARTIAL RETURN.

1. In accordance with art. 52 of Legislative Decree 6 September 2005 n. 206 (the “Consumer Code”), the consumer customer has a period of fourteen days to withdraw from the contract, starting from the day of receipt of the purchased products. To comply with this deadline, it is sufficient for the Consumer Customer to send the communication relating to the exercise of the right of withdrawal before the expiry of the aforementioned period.

2. In accordance with art. 54 of the Consumer Code, the consumer customer may exercise the right of withdrawal using, at his/her choice, one of the following methods:

a) transmission by ordinary email of an explicit declaration informing L.C.L S.r.l. of the will to withdraw from the purchase contract at the email address info@luzsportwear.it
b) sending by ordinary mail with return receipt to L.C.L S.r.l.an explicit declaration of the decision to withdraw from the contract, at the headquarters of L.C.L S.r.l.via Matteo Bianchin, 76 36060 Romano d’Ezzelino (VI).

3. Pursuant to art. 54 of the Consumer Code, in such cases, the burden of proving the correct and timely exercise of the right of withdrawal will be the sole responsibility of the customer.

4. The right of withdrawal is considered to have been exercised correctly if the following conditions are fully respected:

the right of withdrawal must be regularly exercised within 14 days of receipt of the products following one of the methods indicated above;
the products must not have been used, worn, washed;
in any case, the products must comply with the requirements indicated in art. 24, which follows, on the conformity checks of returned products;
the returned products must not be different from those purchased;
the products must not have been purchased for resale purposes;
the identification tag must still be attached to the products with the disposable seal that constitutes an integral part of the product (we remind you that all products sold by L.C.L S.r.l. are equipped with an identification tag fixed with a disposable seal, which constitutes an integral part of the product. We therefore remind you to try the product without removing the tag and the relative seal, because returned products without them will not be accepted);
the products must be returned in their original packaging;
the returned products must be delivered to L.C.L S.r.l. within fourteen (14) days from when the customer communicated to L.C.L S.r.l. his decision to withdraw from the contract;
the products must not be damaged.

5. In accordance with art. 56 of the Consumer Code, if the customer has complied with all the required conditions, L.C.L S.r.l. will fully refund the price of the products purchased, with the customer only being responsible for the return costs, i.e. those for returning the purchased products to L.C.L S.r.l.

6. In the event of a return, the consumer must also return gifts and samples contained in the package subject to promotions. Otherwise, the consumer customer will be charged for the costs of the same (to be assessed from time to time based on the product subject to the gift and/or promotion).

7. The consumer customer can decide to use the shipping agent of his/her choice to return the products he/she intends to return. Shipping costs remain the sole responsibility of the customer and he/she will also be responsible for any loss or damage to the products during transport.

Art. 20 | Effects of withdrawal

1. The Consumer Customer must send the goods or deliver them to L.C.L S.r.l. at via Matteo Bianchin, 76 36060 Romano d’Ezzelino (VI), without undue delay and in any case within 14 (fourteen) days from the day on which he communicated to L.C.L S.r.l. his withdrawal from the contract.

2. After L.C.L S.r.l. has received the return and checked that all the requirements have been met, the consumer customer will receive an email confirming acceptance of the return and L.C.L S.r.l. will proceed with the full refund as soon as possible, and in any case within fourteen (14) days from the date of acceptance of the return by L.C.L S.r.l., provided that the withdrawal has occurred in compliance with the conditions set out in articles 22, 23 and 24 of these conditions of sale.

3. If a decrease in value of the products returned pursuant to the preceding paragraph is found, L.C.L S.r.l. will send an email to the customer in which the amount deducted as a reduction in the refund will be communicated and L.C.L S.r.l. will proceed with the refund of the residual value of the goods.

4. It is understood that in the event that the return occurs due to a manufacturing defect of the product, all costs relating to the return of the product and/or its replacement will be borne by L.C.L S.r.l.

Art. 21 | Cases of exclusion of the right of withdrawal

1. The return cannot be accepted if it does not comply with the conditions set out in art. 22, 23 and 24 of these conditions of sale, or in the cases set out in art. 59 of the Consumer Code.

2. All products must be returned unused, in perfect condition, with all protective materials and with the identification and adhesive tags attached to the products (if originally present), in addition to their packaging, accessories and documentation. L.C.L S.r.l. verifies, if necessary also through photographic and video control, the conformity of the returned products. If the product shows signs of use or if it has been used or altered compared to its original condition, L.C.L S.r.l. reserves the right not to accept the return or, alternatively, to reduce the amount of the refund accordingly. If L.C.L S.r.l. based on the checks carried out decides not to accept the return, it will send a communication to the consumer, informing him/her in a timely manner of the reasons why the return cannot be accepted. In this case, therefore, the product remains at the disposal of the customer, who must take charge of collecting the goods – at his/her own expense – at the headquarters of the company L.C.L S.r.l. via Matteo Bianchin, 76 36060 Romano d’Ezzelino (VI).

3. In accordance with art. 59 of the consumer code, the Consumer Customer cannot exercise the right of withdrawal in the following cases:

if the goods are made to measure and/or clearly personalized;
if the goods are at risk of deteriorating or expiring rapidly;
if the sealed goods, opened after delivery, are not suitable for return for reasons of hygiene or related to health protection
sealed food products once opened;
if the goods, after delivery, are, by their nature, inseparably mixed with other goods;
sealed audiovisual products or computer software, opened by the consumer;
newspapers, periodicals and magazines.
underwear such as, for example, tights, bodysuits, tops, bras, panties, briefs and women’s underwear in general.

4. These Conditions for the exercise of the right of withdrawal, forming an integral part of the General Conditions of Sale, are governed by Italian law and in particular by the Consumer Code.

Art. 22 | Exchange Policy

We offer the possibility of making the exchange. Any requests must be made within 3 days of receiving the product by sending an email requesting the exchange to info@luzsportwear.it

To make the exchange, the item must still have the label attached and must be intact and in its original bag.

In the event of an exchange, the delivery and return costs are the responsibility of the customer who can use his/her trusted courier.

The package must be sent to: L.C.L S.r.l. via Matteo Bianchin, 76 36060 Romano d’Ezzelino (VI). In this case, the responsibility for the package remains with the customer until it is delivered to its destination in our warehouses.

The customer can also decide to rely on our collection and return service.

We send the courier who will pick up the product to be exchanged directly from the customer’s home and will bring you the new package. In this case, the responsibility for the package remains with L.C.L S.r.l.

The cost of the service amounts to €12 to be paid in advance by bank transfer. The new product will be sent only after having verified that the collected product is in perfect condition. The whole process, between delivery and collection, will have a time frame of between 5 and 8 days.

The products are under the responsibility of the customer who must use the diligence of a good father of the family for the entire time in which the goods remain in his hands. Once the products return to our warehouses, their conditions will be verified. In the event of tampering and/or defects resulting from improper use of the goods, the company may request the difference in the devaluation suffered by the products.

In promotions carried out for end of series or carried out in particular periods of the year such as “Black Friday” we only allow size changes and not product changes.

Art. 23 | Amendments

1. L.C.L S.r.l. may modify, at any time and without notice, the content of these General Conditions.

2. Any modifications made will take effect from the date of publication on the Site, as stated in the heading of the General Conditions themselves.

3. In the event of modifications, unless otherwise expressly agreed between L.C.L S.r.l. and the Customer, for contracts already concluded, the General Conditions in force at the time of the stipulation of the contract remain valid.

Art. 24 | Minor negligence and limitation of liability

1. L.C.L S.r.l. is not liable for damages, including to third parties, possibly caused as a result of its minor negligence.

2. In no case, the sums owed by L.C.L S.r.l. for any reason or title may exceed those paid by the Customer in execution of the Contract.

Art. 25 | Intellectual Property Rights

1. All trademarks, as well as any intellectual work, distinctive sign or name, image, photograph, written or graphic text and more generally any other intangible asset protected by international laws and conventions on intellectual property and industrial property reproduced on the Site remain the exclusive property of L.C.L S.r.l. and/or its licensors, without the Customer gaining any rights over the same from access to the Site and/or the stipulation of the Purchase Contracts.

Art. 26 | Processing of personal data

With the completion of the contract, the company L.C.L S.r.l. undertakes to base the processing of personal data on the principles of correctness, lawfulness and transparency and in full compliance with the security measures provided for by Legislative Decree 196/03 and subsequent amendments. containing the “Personal Data Protection Code” (Including further provisions, official notices, general authorizations, pronouncements generally issued by the authority responsible for the protection of personal data).

By accepting the purchase order made by the customer, the company L.C.L S.r.l. undertakes to perform only the functional, necessary and pertinent processing for the performance of the contractual services and, in any case, not incompatible with the purposes for which the data were collected. The company L.C.L S.r.l. also undertakes to adopt the minimum personal data security measures required by law, as well as all preventive and suitable measures to ensure an adequate level of data security;

It also undertakes to observe the current provisions on security and privacy and to ensure that their employees and collaborators, as those in charge or authorized to process customers’ personal data, observe them.

It undertakes to comply with the current legislation on personal data protection. The information on the processing of personal data is made available on the Site and can be viewed and stored at any time before the conclusion of the Contract. Viewable from the link “Privacy Policy” on the website.

Art. 27 | Other provisions

All purchases of products and services made through the Site by the Customer who accesses it are governed by these General Conditions as well as by the other provisions and operating instructions contained in the Site. In the event of a conflict between the provisions of the aforementioned provisions and operating instructions and the contents of the General Conditions, the latter shall prevail.

Art. 28 | The policies, procedures, measures and tools used for the purposes of content moderation

1. The services offered by L.C.L S.r.l. are aimed solely and exclusively at individuals who have reached the age of eighteen.

2. L.C.L S.r.l. has taken every precaution to prevent the publication on the website of content that describes or represents scenes or situations of physical or psychological violence or that, according to the sensitivity of L.C.L S.r.l. users, may be considered harmful to civil beliefs, human rights and the dignity of people, in all its forms and expressions. These include, by way of example: sharing images that depict sexual abuse of minors, illegal non-consensual sharing of private images, cyberstalking, the sale of non-compliant or counterfeit products, the sale of products or the provision of services in violation of consumer protection legislation, the unauthorized use of material protected by copyright, the illegal offer of accommodation services or the illegal sale of live animals. In any case, L.C.L S.r.l. does not guarantee that the contents of the website are appropriate or lawful in other countries, outside of Italy. However, if such content is deemed unlawful or illegal in some of these countries, we ask the consumer customer to avoid accessing our website and if he/she chooses, in any case, to access it, we inform you that the use he/she decides to make of the services provided by L.C.L S.r.l. will be his/her exclusive and personal responsibility.

3.  In order to strengthen the commitment referred to in paragraph 2 of this article, the company L.C.L S.r.l. has established a supervisory body responsible for verifying the conformity and legitimacy of the individual contents published on the websites of www.luzsportwear.com and www.luzsportwear.com

4. All individuals or entities who believe that some contents published on the website www.luzsportwear.com are illegal can send reports to the company L.C.L S.r.l. at the address info@luzsportwear.it Within 30 days of receiving such reports, L.C.L S.r.l. will communicate its reasoned decision in relation to the report received and in particular what content moderation tools it intends to adopt. The decisions referred to in this point may be challenged within 6 months of notification to the person who made the report. The challenge of such decisions must take place within 6 months following receipt of the decision of the company L.C.L S.r.l. and must be promoted to the supervisory body established pursuant to the following art. 29 of these general conditions of sale.

Art. 29 | Supervisory body – Contact point – Regulation (EU) 2022/2065 of the European Parliament and of the Council of 19 October 2022 (so-called “D.S.A.”)

1. The company L.C.L S.r.l. has established a supervisory body that acts as a point of contact with consumer customers and the competent authorities.

2. The supervisory body is qualified in matters of protection of consumers’ personal data, protection of minors, protection of so-called vulnerable subjects, respect for fundamental human rights, transparency of advertising and the fight against advertising deemed misleading.

3. The supervisory body is responsible for carrying out the following activities:

assessment of systemic risks arising from the services provided by L.C.L S.r.l.;
management of individual complaints received pursuant to the following art. 30;

annual drafting of a clear and easily understandable report on the content moderation activities carried out during the reference period (made public on the websites www.luzsportwear.com and www.luzsportwear.com);
the supervisory body is finally responsible for verifying the correctness and transparency of the advertising campaigns carried out by the company L.C.L S.r.l. and its collaborators.

Art. 30 | Complaints against the decisions referred to in art. 28 on contents deemed unlawful

1. The Customer may make any complaints against the content moderation decisions taken pursuant to art. 28 paragraph 4 of these conditions of sale.

2. Complaints must be made within 6 months of receiving the decision referred to in article 31 paragraph 4 and must be addressed to the email address (info@luzsportwear.it).

2. The supervisory body manages complaints within 30 days of receipt and, within the same time frame, sends a reasoned response to the sender.

Art. 31 | Assistance

1. The Customer may obtain assistance on purchases made by contacting L.C.L S.r.l. via email at info@luzsportwear.it

2. Requests for assistance will be processed by L.C.L S.r.l. as quickly as possible; the Customer will receive a response within 4 working days of receipt.

Art. 32 | Applicable law and competent court

The Contract is governed by Italian law.

2. For any dispute that may arise in relation to the application, interpretation and execution of the Contract, the Court of Vicenza will have exclusive jurisdiction if the Contract is concluded with a Professional Customer, despite the violation, in this case, of art. 3 of these General Conditions.

3. Disputes with consumer Customers are devolved to the jurisdiction of the Judicial Authority of the place of residence or domicile of the Consumer Customer.

4. Disputes with consumer Customers residing outside of Italy are subject to the jurisdiction of the Court of Vicenza, as the court of the place where the Contract is executed.